So I found my mom a super high-end ($$$) kitchen sink faucet but she had a problem with it last week. Being the super smart broad that she is, she used her Iphone to video the operation or lack thereof.
I then forwarded the video, via text, to the faucet rep with a note "my mom sent me this video last night. Take a look at it and tell me what you think".
Before I could put down the cell phone, he returned the message, "That's not the same video your mom sent me last night."